Frequently Asked Questions
“Do your jackets use 100% authentic leather?”
- Absolutely! We’ve taken inspiration from the original Pelle Pelle brand and are committed to using 100% genuine leather in our jackets.
“What if the jacket doesn’t meet my expectations? Can I see a catalog before ordering?”
- The images you see on our website are authentic representations of our products, offering a clear idea of what to expect upon delivery. However, if a product doesn’t meet your expectations, please refer to our return policy for assistance.
“How can I confirm that my order has been placed?”
- Once you’ve completed your online payment and checkout process, our customer support team will contact you via email to confirm that your order has been successfully placed. If you don’t receive an email confirmation, please wait a few hours before reaching out to our customer support.
“What is the estimated delivery time for orders?”
- Typically, orders are delivered within 3 to 5 days, barring any unforeseen circumstances. At Pelle Pelle, we prioritize timely deliveries, and we provide a tracking portal on our website so you can monitor your order’s progress.
“Can I have an order shipped outside the USA?”
- Certainly, we welcome orders from all corners of the world. However, please note that Cash on Delivery (COD) may not be available for international clients.
“Do you offer discounts for bulk orders?”
- While our prices are already set to be as affordable as possible, we do offer discounts based on the total purchase amount. For more information, please contact our customer support team.
“What is the best way and time to contact you?”
- You can reach out to us via email 24 hours a day. If you prefer to communicate by phone, our phone lines are open between 9:00 AM and 4:00 PM. We strive to respond to emails within 24 hours.
“My favorite jacket is currently out of stock. What should I do?”
- Our inventory is regularly updated. If a product is out of stock, you can wait for 20 to 25 business days or until our stock is replenished. Please note that products cannot be added to the cart when they are out of stock.
“Why do you collect personal information?”
- We collect personal information solely for the purpose of contacting buyers when their orders are dispatched. We do not engage in unsolicited marketing unless the buyer has given us explicit consent to do so. Rest assured, your information is kept highly secure with us.