Order Cancellation Policy
At Pelle Pelle Jackets, we are committed to providing the best possible customer experience. While we do not encourage order cancellations, we understand that circumstances may arise that lead to such decisions. If you find yourself contemplating the cancellation of your Pelle Pelle Jackets order, please don’t hesitate to inform our customer support team. We will make every effort to address your concerns. However, if you do decide to proceed with the cancellation, the following policies will apply:
Refund Guidelines for Order Cancellation:
- A full 100% refund is applicable if the order is canceled within the first 24 hours of placement.
- A 70% refund will be granted if the order is canceled within the first 48 hours.
- For orders canceled between 48 to 72 hours, only a partial refund will be issued. This is because, at this stage, our experts have begun working on your product, and we aim to respect their efforts.
- No refund will be granted for orders canceled after 72 hours.
- Additionally, no refund will be applicable for orders canceled after they have been dispatched.
- Please note that if a customer refuses an order upon delivery, they will be responsible for both outbound and return shipping costs, along with any applicable restocking fees.
Order Cancellation Process:
Here is the step-by-step procedure to follow if you wish to cancel your order:
- Contact our customer support team via email within the first 24 hours, providing your order number and specifying the reason for the cancellation.
- Our customer support team will carefully review your reason and respond with a decision in a prompt manner. We kindly request your cooperation and patience during this process, as it may take up to 24 hours for our response.
- Upon mutual agreement with the customer, the appropriate refund amount will be processed in accordance with our order cancellation policies.
- Please be aware that the refunded amount will be returned via the same payment channel used by the customer.
If you need to make changes to your order information, such as your address or contact number, you can contact our customer support team within 48 hours. There is no need to cancel your order to make these adjustments.
Order Cancellation by Pelle Pelle Jackets:
Pelle Pelle Jackets reserves the right to cancel orders for various reasons, including inventory constraints, shipping restrictions, or other unforeseen circumstances. In such instances, customers will be promptly notified via email or WhatsApp about the order cancellation. In this situation, we offer customers the option to select an alternative product of similar value. If you prefer to receive the originally ordered product, please reach out to our customer support team, and we will explore available solutions.