Order Processing

Order Processing

Please take note of the following guidelines before placing your order for Pelle Pelle jackets, ensuring you are familiar with our order processing policies. By proceeding with an order through Pelle Pelle Jackets, you indicate your agreement to adhere to our order processing policies.

  1. Upon placing an order with Pelle Pelle Jackets, customers will receive an order confirmation email. This step is crucial to verify the accuracy of the provided customer details. To move forward with your order, please confirm it via the confirmation email.

  2. The delivery timeline commences once the customer has confirmed the order through the confirmation email.

  3. In the event that a customer fails to respond to the confirmation email, we retain the right to cancel the order. In such cases, 70% of the total purchase amount will be refunded, while 30% will be withheld as service charges. Please be aware that the customer cannot claim a refund for the deducted amount, as per our policies.

  4. Product availability is assessed upon order receipt. Placing an order does not guarantee the product’s availability. Should any issues arise regarding product availability, customers have the option to select an alternative product of equal value and proceed with the order. However, if a customer wishes to receive the same product initially ordered, please reach out to our customer support team for assistance.

  5. It’s important to note that we offer high-quality, inspired versions of the original products, bearing more than an 85% similarity to the original items showcased on our website. Nevertheless, customers should anticipate minor variations in color and texture due to factors such as lighting, editing, or photography.

  6. Pelle Pelle Jackets cannot be held liable for undelivered orders resulting from missing or incorrect information regarding the delivery address.

  7. Due to increased order volume, customers should anticipate potential delivery delays. Although such instances are infrequent, occasional additional delivery days may be necessary due to the high order volume.