Our commitment to quality is unwavering, and we continuously strive to enhance your shopping experience with us. We kindly request that you carefully review the following terms and conditions before making a purchase.
Order Placement
Once you have selected the desired Pelle Pelle jackets and added them to your cart, please proceed to the checkout process. During checkout, it is imperative to provide accurate and complete details.
Payment
As part of our commitment to providing free delivery to nearly all destinations, we require upfront payment for your order. We accept payment through various methods, including:
- Diners/Amex
- Visa
- MasterCard
- Visa Electron
- American Express
Shipping and Delivery
We take great pride in ensuring the safest and most reliable shipping methods, guaranteeing on-time delivery. Our streamlined shipping policy is designed to deliver your chosen Pelle Pelle jackets as swiftly as possible. While we allocate a week for order processing, we are dedicated to ensuring you receive your parcel within 10-15 working days. Additionally, you will receive a tracking ID to monitor the progress of your order.
Exchange and Return Policy
At our online store, we offer several advantages, including a generous 30-days return policy. Within this timeframe, you have the option to return your parcel. If you encounter any issues, such as receiving a different item, a product that does not match the image displayed, compromised quality, or a defective item from our end, we are happy to provide a refund. However, specific conditions apply to our exchange and return policy:
- If you receive a different parcel.
- If the contents of the parcel differ from what was shown in the picture.
- If there has been a compromise in the quality of the product.
- If the parcel you received is defective.
- If the measurements do not match your order.